I had all the carpet replaced with engineered hardwood. From the shop to the completion these guys were fantastic. Brian was not pushy but perfectly attentive, and the installers were spectacular: pleasant, respectful, humorous, neat, they didn't leave one mark on my lovely walls and the install is remarkable. Full attention to detail and no mess. Full marks guys.
Outstanding business, product and service. We are very impressed with our new floors and the lovely area carpets we purchased from United Flooring. Highly recommend them for the high quality of workmanship provided and answering all kinds of questions we had. It was a pleasure doing business with them.
We came to United Floors with a multi-level stair and spare bedroom re-carpeting project as well as removal of carpet and putting down laminate in a second bedroom. Spoke with Brian Hood who was extremely helpful in choosing the correct carpeting and provided helpful flooring suggestions. He was always quick to respond to email questions and never had to wait for answers. The installers (Dan and Jamie) were extremely efficient and professional and I love the final result. I would highly recommend UFs and would use them again for any other flooring needs.
We would like to thank the team of United Floors in Victoria. Our entire home needed to be redone with carpet and vinyl plank flooring. Mark Houston, the manager, is truly a gem. Mark promised a great product with an installation done right. Jamie and Dan our installers, who we consider master craftsman, not only did it right, were friendly, hardworking perfectionists who did an absolutely stellar job. Mark Houston went above and beyond the call of duty, coming to our home several times to deliver supplies and to check on the progress of the job. Mark held to his promise, except he and his team delivered one hundred percent more than we expected. To say that we are happy is an understatement. We have found our flooring store. No need to look somewhere else.
The most fantastic trades experience we've ever had! Darrell and Dave were professional, detail orientated, problem solvers, helpful, efficient, on-time, on budget, friendly and smart. Excellent experience.
Very satisfied with the sales experience, advice received on options and pricing, etc. Promises regarding delivery of product and installation dates were kept. Product was very satisfactory. Installers were excellent. All went well and we are happy to recommend United Flooring Victoria.
I needed some scrap carpeting for a DIY scratching post. I was helped by Barry. He was very courteous on the phone and when I arrived, the staff were polite and friendly. The scrap end carpet I needed, he gave to me for free! The day before I went to End of the Roll and they had a similar junk piece they insisted on charging $50 for! Their customer service was appalling as 3 of them stood around leaning and chatting, ignoring me, while the staff at United Floors are welcoming and attentive. For all my future interior needs I would absolutely choose United Floors without hesitation and do business with exceptional individuals like Barry.
We had new carpet installed and were very happy with the service provided! The service was professional and the end result is amazing! It's so hard to tell from a small sample, so we were nervous about how it would look but it's fantastic. It was installed really well - these guys know their stuff! Price point was very good as well. Would definitely recommend.
Appreciated the front desk assistance. Very pleasant and knowledgeable. The only draw back was when loading our flooring. The fellow asked if my husband “was just going to sit there”. I thought that was a bit salty. Otherwise very professional group.
Kelly in sales at United floors was an absolute pleasure to work with! She was always available when I needed to speak with her, and she site measured and quoted so fast (even on her day off!) with a great price point. Our installer was equally as professional and lovely. Overall, 10/10 customer service all around! I will be recommending Kelly and United Floors to everyone. Great job!
Great team here. They have the biggest selection of powerloomed rugs on Vancouver Island. I am in the rug washing and repair business and i can't recommend United Flooring enough to my clients. You can trust them as well!
