About Us

Details about our store and its history in Victoria

A long time being local

United Floors (formally United Carpet) opened in June of 1984 founded by Jim Campbell. Our staff has remained the same for many years and individually offer their own knowledge and wisdom in our industry. We pride ourselves in providing excellent customer service and offer free in home estimates and consultations from Victoria to Sooke to Shawnigan lake.

We are centrally located at 3335 C Oak Street in Victoria, with ample parking, with a one level, grand showroom with handicap accessibility.

We’ve teamed up with Flexiti to instantly finance your purchase with 0% interest – learn more

We offer all our customers an easy to shop environment and are eager to help you with your design as there are so many flooring choices it can be overwhelming even for the smallest of spaces.

With many stores nationwide, United Floors is able to provide our consumers with better purchasing power, availability to more manufacturers products to us along with exclusivity on certain product lines.

Our Team

The Company was founded in Victoria, June 1984 by Jim Campbell. All of our employees have been with us for many years and we pride ourselves on having a “family” style work atmosphere for our employees. We have 3 contract salespeople, 4 retail salespeople, 2 office staff and over 20 installers.

Community Involvement

Our community involvement includes sponsoring the following: Santa’s Anonymous, LayRitz Little League, Victoria S.P.C.A., Gorge Vale Auto Cancer Awareness Fundraiser (donated a rug for silent auction) and every year in September United Floors holds an all Island Members golf tournament at Duncan Meadows to raise funds for The Alzheimer’s Foundation. There are also other causes we donate rugs to for silent auctions that are ever changing.

United Floors has been an accredited BBB business with an A+ rating for many years.

I would like to invite you to come and see us and our wide selection of flooring products. Thank you!

Mark Houston, Store Manager

Forty Years Local, and Still the One Victoria Asks First

Who founded United Floors Victoria and when did the store open?

United Floors Victoria was founded by Jim Campbell and opened in June 1984 under the name United Carpet. The business has operated from the same Victoria location for over four decades. Today the store operates as United Floors Victoria, with a staff that has largely stayed consistent through that entire history.

How many staff and installers does United Floors Victoria have?

United Floors Victoria has a team of 9 salespeople and office staff, supported by more than 20 installers. That depth of in-house installation capacity means the store can handle residential and commercial projects with its own team. For customers in Victoria, that team size and consistency is a meaningful part of what the store has built over 40 years.

Is United Floors Victoria a locally owned business?

United Floors Victoria is a locally owned store, founded and rooted in Victoria since 1984. It operates as part of Cantrex Nationwide, the largest network of independent retailers in Canada, which gives it access to a wider range of manufacturers and product lines than a fully standalone store typically carries. The local ownership model means decisions about products, service, and community involvement are made in Victoria, not by a head office elsewhere.

What is United Floors Victoria's BBB rating?

United Floors Victoria holds a BBB A+ rating and has been an accredited BBB business for many years. BBB accreditation is not a one-time designation. Maintaining it requires consistently meeting standards for trust, transparency, and customer service. For customers in Victoria comparing flooring stores, an A+ BBB rating is one of the more straightforward credibility signals available.

Does United Floors Victoria offer free in-home estimates?

United Floors Victoria offers free in-home estimates and consultations. Customers get accurate measurements and product advice in their own space, before any purchase commitment is made. The estimates are available at no cost and cover both residential and commercial enquiries.

What areas does United Floors Victoria serve for in-home consultations?

United Floors Victoria offers in-home consultations from Victoria to Sooke and Shawnigan Lake. That range spans Greater Victoria through the southern Vancouver Island corridor. Customers outside that range are welcome to call the store at (250) 475-3811 to discuss their project before visiting.

Is the United Floors Victoria showroom accessible for people with mobility needs?

The United Floors Victoria showroom is fully single-level and wheelchair accessible. The store is centrally located at 3335 Oak Street in Victoria with ample parking available. For customers who prefer to discuss their project before visiting, the team can be reached at (250) 475-3811.

Is United Floors Victoria involved in the local community?

United Floors Victoria supports several Victoria-area organisations, including Santa’s Anonymous, LayRitz Little League, and the Victoria SPCA. The store donates rugs to silent auctions for various causes, including the Gorge Vale Auto Cancer Awareness Fundraiser. Each September, United Floors holds an all-island golf tournament at Duncan Meadows to raise funds for The Alzheimer’s Foundation.

Has United Floors Victoria won any awards or industry recognition?

United Floors Victoria has won the Times Colonist Readers’ Choice Award for Best Flooring Store in Victoria. The Times Colonist Readers’ Choice Awards are voted on by Victoria residents, making the recognition a direct reflection of local customer opinion. Combined with a BBB A+ rating held for many years, the store carries two of the more meaningful third-party endorsements available to a local flooring retailer.

What makes United Floors Victoria different from a big box flooring retailer?

United Floors Victoria is a locally owned, full-service store that both supplies and installs flooring. With over 20 in-house installers and a sales team that has stayed consistent for years, the work is handled by people the store stands behind directly. As part of Cantrex Nationwide, the largest network of independent retailers in Canada, the store has access to a broader range of manufacturer products and exclusive product lines than a fully standalone retailer typically carries.